GRAND RAPIDS, Mich. – Quest, a company that manages roadside assistance and claim management services for insurance companies, has teamed up with them to develop a Cloud-based customer service platform.
“We selected SalesPad because we were impressed with the talent, depth and responsiveness of the development team,” said Bob Milanowski, Quest Software CIO/CFO. “SalesPad offers powerful tools that will allow us to take our customer service to the next level while streamlining our workflow. Since our national roadside assistance call centers are working 24/7/365, we need a robust platform that integrates Quest’s driver telematics and mobile solution with SalesPad’s cloud-based platform expertise.”
SalesPad is helping Quest develop a custom Cloud platform for their customer service team. Quest has three call centers and the newly developed platform will enable Quest to provide a World Class customer experience.
“SalesPad recognizes every company has unique needs when it comes to customer service, which is why we are helping Quest develop a custom solution that is built upon the framework we’ve used to successfully service the operational ERP space,” said Matt Williams, SalesPad President. “This helps Quest by increasing their speed to market with the new solution because it leverages our framework, development methodologies, and all the experience we’ve gained through other custom development work. There is no faster, more efficient way to reduce risk and gain speed to market than to use an existing, tested and trusted platform like the one we’ve built.”
