Shipsy, which is a top provider of AI-native solutions for logistics, on March 23, 2026, announced AgentFleet – An AI workforce organized around operational roles like customer experience and operations, as well as finance. Each role has purpose-built agents that work with human teams in order to complete tasks.
Even after years of digitization, logistics operations are still mostly done manually. Every day, logistics teams chase down drivers, answer WISMO calls, go through invoices line by line, and also settle disputes manually. This kind of complexity does not get easier as the number of shipments goes up. Logistics workers are facing high attrition, and there are not enough of them, even though customer expectations are rising and shipments are getting more complicated. Enterprise AI is now dependable enough so as to execute things and not just help.
AgentFleet – An AI Workforce, which is rolled-out by AI-native solutions for logistics – Shipsy, adds an AI workforce that works with human teams. These agents keep an eye on signals, make choices based on set rules, and also carry out tasks across systems. This changes operations managers right from firefighting to overseeing AI work and also making important decisions. Logistics platforms change from systems that just keep records to systems that take action – monitor, decide, carry out, and only escalate when required. This change makes operations proactive rather than reactive, with agents fixing issues before they become serious.
AgentFleet comes with AI coworkers that are designed for specific roles and tasks –
Clara, the Customer Service AI Coworker, communicates delivery updates and answers customer questions by way of WhatsApp, voice, email, as well as SMS in the local language of the customer. Early deployments have cut the number of support requests coming in by around 30% to 40%.
Astra, the Driver Experience AI Co-worker, gives real-time route directions, works with hubs along with customers, and also makes it clear as to how much money will be paid out right away. Early deployments show that driver productivity has gone up by around 18 to 20% throughout the third-party fleets.
Nexa, which is the finance AI co-worker, checks all freight invoices, and not only a few, by matching them up with vendor claims, execution data, and GPS records, as well as PODs. Companies can settle cases 20–25% faster and also cut their manual work by up to 50%.
Vera happens to be the dispute resolution AI co-worker and looks into AI-led financial dispute management for carriers and vendors. Companies see dispute resolution cycles that are 20–25% quicker and also much fewer operational backlogs.
AgentFleet works with the current TMS platforms and ERPs, along with third-party logistics systems, as an extra layer so one does not have to remove and replace anything. Each agent works within the set boundaries that have been approved in advance. These include role-based access, approval workflows, and complete audit trails. Businesses can start with just one agent role and add more roles with time.
Soham Chokshi, the co-founder and CEO of Shipsy, said, “Logistics operations are under more pressure than ever, with rising demand, workforce constraints, and increasing expectations. AgentFleet gives teams an AI workforce that observes, decides, and acts. The future of operations is supervisory directing agents, not executing tasks.”
